1. ABOUT THESE TERMS

1.1 These terms and conditions (Terms) set out the terms on which you can purchase Sync Software’s software-as-a-service (SaaS) through our website (Website). By purchasing or using the Software, you are agreeing to these Terms. If you do not agree with these Terms, you must not purchase or use the Software.

1.2 Please read these Terms carefully. These Terms tell you who we are and other important information. They describe how we sell our Software, set out your rights and responsibilities, and tell you what to do if there is a problem. These Terms also limit our liability.

1.3 We reserve the right to update, change, or replace any part of these Terms at our sole discretion. However, the terms which apply to your order will be those in force at the time you submitted your order to us.

1.4 By continuing to use the Software after updates to these Terms, you agree to be bound by the new terms.

1.5 We will collect some personal data about you to process your order (e.g., name, email address, payment details). For more information on how we process personal data, please see our Privacy Notice.

1.6 These Terms cover the purchase of Software via the Website. For information regarding access to and use of our Website, please see our Website Terms of Use.

1.7 Your use of the Software is also governed by our End User Licence Agreement (EULA), which sets out additional important terms, including intellectual property rights, user responsibilities, limitations of liability, and termination conditions. By agreeing to these Terms and Conditions, you acknowledge that you have read, understood, and agree to the EULA. If you do not agree to the EULA, you must not use the Software

2. WHO ARE WE?

2.1 We are SYNC SOFTWARE LIMITED, registered in England and Wales with company number 14520117 whose registered address is Chancery House, Redhill, RH1 6AA (we/us/our). Our VAT number is 431809894.

2.2 We provide a software-as-a-service (SaaS) solution designed to optimise business operations, enhance workflow management, and facilitate project collaboration. These services are delivered through a secure, cloud-based platform, allowing users to access and manage their data online, referred to in this document as the Software.

2.3 If you have any questions about these Terms, please contact us using the details below:

Email: info@syncsoftware.uk

Phone: +44 20 4553 5333

3. PLACING AN ORDER

3.1 To purchase our Content, you need to place an order on our Website.

3.2 Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3 The order will only be accepted when we send you a written acceptance of the order by email, at which point a contract between you and us will be created that is subject to these Terms. We will then send you a confirmation email to let you know how you can receive the Content.

3.4 We reserve the right to accept or reject any order at our discretion. If we are unable to accept your order, we will notify you as soon as possible.

3.5 If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

4. DESCRIPTION OF OUR SOFTWARE

4.1 The description of the Content is as set out on our Website at https://syncsoftware.uk/.

4.2 We cannot guarantee that the colours displayed on your device will match the exact colours shown on our Website. Colours may vary depending on your device and settings.

4.3 Your device must meet the technical requirements to run or display the Software. We are not responsible for Software that fails to meet its description due to incompatible devices.

4.4 We will:

 

• Comply with all applicable laws.

• Provide the Software in accordance with these Terms.

5. USER SUBSCRIPTIONS AND FEES

5.1 Access to the Software is provided on a per-user basis, payable either monthly or yearly via Stripe.

5.1.1 You are responsible for managing your billing directly through Stripe, including upgrading or downgrading user subscriptions.

5.1.2 Sync Software reserves the right to adjust pricing with 30 days’ notice. Continued use after such adjustments constitutes acceptance of the new pricing.

5.2 Payments must be made in advance. If your payment is not received when due, we may:

5.2.1 Suspend access to the Software without liability.

5.2.2 Charge interest on any outstanding amount at the rate of 2% per year above the Bank of England’s base rate.

5.3 No refunds will be provided for partial months of service or unused user subscriptions.

5.4 If you purchase additional user subscriptions, they will be charged on a prorated basis for the remainder of the current billing period.

6. DELIVERY OF DIGITAL CONTENT

6.1 The Software can be accessed via https://app.syncsoftware.uk/login.

6.2 If you access or download the Software onto someone else’s device, you must obtain the owner’s permission.

6.3 If you are having trouble accessing the Software, please contact us at info@syncsoftware.uk or call us on +44 20 4553 5333.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 All intellectual property rights in the Software are owned by Sync Software or its licensors.

7.2 You must not:

• Use Sync Software’s trademarks or trade names without express written consent.

• Reverse engineer, decompile, or create derivative works from the Software.

8. LIMITATION OF LIABILITY

8.1 To the fullest extent permitted by law, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms or the use of the Software for:

8.1.1 Any loss of profits, sales, business, or revenue.

8.1.2 Loss or corruption of data, information, or software.

8.1.3 Loss of business opportunity, goodwill, or reputation.

8.1.4 Any indirect or consequential loss or damage.

8.2 Except as expressly stated in these Terms, all warranties, conditions, and other terms implied by statute or common law, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, are to the fullest extent permitted by law, excluded from these Terms.

8.3 Our total liability to you in connection with these Terms and your use of the Software, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you for your subscription under these Terms in the twelve (12) months preceding the event giving rise to the claim.

8.4 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

8.5 More detailed information about our limitations of liability, including specific exclusions and indemnification obligations, can be found in our End User Licence Agreement (EULA). By agreeing to these Terms and Conditions, you acknowledge that you have read, understood, and agree to the EULA’s provisions on liability.

9. YOUR OBLIGATIONS AND RESTRICTIONS

9.1 You agree that:

9.1.1 you will provide complete and accurate information when placing an order;

9.1.2 you are responsible for making sure that the information you provide us in order to enable us to provide the Content is correct;

9.1.3 you will comply with these Terms, and any other documents referred to in it, when using our Website and placing an order for Content; and

9.1.4 in reading and accepting these Terms, you are aware of and understand your rights and responsibilities, and if you are not sure, you have contacted us on our Contact us page (https://syncsoftware.uk/contact-us/) for help or more information.

10. TERM AND TERMINATION

10.1 We may terminate or suspend your access for violation of these Terms, non-payment of fees, or security risks.

10.2 You may terminate your subscription at any time through your account settings.

10.3 Upon termination, no refunds will be provided for any partial months of service or unused user subscriptions, regardless of the reason for termination.

10.4 Upon termination, you must immediately and permanently remove the Software from all devices.

10.5 We reserve the right to terminate this Agreement immediately if you breach any provision related to intellectual property rights, confidentiality, or data protection.

11. GENERAL

11.1 You are not allowed to transfer your rights or obligations under these Terms to anyone without our prior written consent. We may transfer our rights and obligations under these Terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.

11.2 If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these Terms will not be affected.

11.3 If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

11.4 Under these Terms, notices must be in writing and sent to the other party’s address or email address, as set out in the order confirmation. Letters sent in the United Kingdom will be deemed delivered in 3 business days (excluding English Bank Holidays), after sending. Emails will be deemed delivered the same day (or the next business day, if sent on a non-business day or after 5pm on any business day at the recipient’s location).

11.5 Each contract, these Terms and the terms of each accepted order represent the entire agreement between us and replace any terms and conditions of purchase or supply that you have been provided with previously.

11.6 Each contract, these Terms and the terms of each accepted order and any dispute or claim arising out of them will be governed by, and interpreted in accordance with, the laws of England and Wales and the parties agree that the courts of England and Wales will have exclusive jurisdiction to settle such disputes or claims.

11.7 These Terms should be read in conjunction with the Acceptable Use Policy, Privacy Notice, and End User Licence Agreement (EULA).

11.8 By clicking “I Agree” or by purchasing, accessing, or using the Software, you acknowledge that you have read, understood, and agree to be bound by these Terms and all other referenced documents, including the End User Licence Agreement (EULA). Such acceptance constitutes a legally binding agreement between you and Sync Software Limited.

12. Promotional Offers

12.1 From time to time, we may offer promotional discounts, free trials, or other limited-time incentives to new or existing customers. Each offer will be subject to the terms outlined at the time it is made available. These may include eligibility criteria, duration, billing terms, and cancellation requirements.

Unless otherwise stated, promotional offers are:

• Only valid for residents of the United Kingdom,

• Non-transferable and cannot be redeemed for cash,

• Limited to one use per customer or organisation, and

• Not to be used in conjunction with any other offer or discount.

We reserve the right to withdraw or amend any promotional offer at any time without prior notice. By redeeming a promotional offer, you agree to be bound by the terms set out at the time and by our full Terms & Conditions.