Legal

Legal & privacy

Our policies, in one place. Jump to a section below.

Privacy Notice

Last updated: 05 September 2025

1. Background

Last updated: 05 September 2025

1.1 This notice (Privacy Notice) tells you how we look after your personal data when you visit our website at https://syncsoftware.uk/ (Website) or when you purchase Sync Software, a software-as-a-service (SaaS) solution designed to optimise business operations, enhance workflow management, and facilitate project collaboration. These services are delivered through a secure, cloud-based platform, allowing users to access and manage their data online. As part of these services, Sync may collect and process personal and business information to ensure the effective operation of the platform and to deliver a seamless user experience., where you are a prospective customer of our business, or where you are another type of business contact, such as a supplier or service provider to our business.

1.2 This notice sets out what information we collect about you, what we use it for and whom we share it with. It also explains your rights under data protection laws and what to do if you have any concerns about your personal data.

1.3 We may sometimes need to update this Privacy Notice, to reflect any changes to the way our goods and services are provided or to comply with new business practices or legal requirements. You should check this Privacy Notice regularly to see whether any changes have occurred.

2. Who We Are and Other Important Information

2.1 We are SYNC SOFTWARE LIMITED, registered in England and Wales with company number 14520117 with our registered address at Chancery House, Redhill, RH1 6AA (we, us or our).

2.2 For all visitors to our Website and for users who purchase our goods and services through an organisation, we are the controller of your information (which means we decide what information we collect and how it is used).

3. Contact Details

3.1 If you have any questions about this Privacy Notice or the way that we use information, please get in touch using the following details:

Email: [email protected]

Phone: +44 20 4553 5333

or on our Contact us page (https://syncsoftware.uk/contact-us/)

4. The Information We Collect About You

4.1 Personal data means any information which does (or could be used to) identify a living person. We have grouped together the types of personal data that we collect, and where we receive it from, below.

4.2 Type of personal data:

  • Identity Data: your first and last name or title.
  • Contact Data: your email address and telephone numbers.
  • Technical Data: internet protocol (IP) address, browser type and version, time zone setting and generic location, browser plug-in types and versions, operating system and platform on the devices you use to access our systems.
  • Usage Data: information about how you use our systems.
  • Financial Data: where you provide this over our Website to purchase one of our products or services.
  • Location Data: your device location if you log into our systems remotely.
  • Feedback: information and responses you provide when completing surveys and questionnaires.
  • Profile Data: email address, password, username, audit trail of systems used and documents accessed and downloaded.
  • Marketing and Communication Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

5. How We Use Your Information

5.1 We are required to identify a legal justification (also known as a lawful basis) for collecting and using your personal data. There are six legal justifications which organisations can rely on. The most relevant of these to us are where we use your personal data to:

  • fulfil our contract with you;
  • comply with a legal obligation that we have;
  • pursue our legitimate interests (our justifiable business aims) but only if those interests are not outweighed by your other rights and freedoms (e.g. your right to privacy).

5.2 Below is set out the lawful basis we rely on when we use your personal data. If we intend to use your personal data for a new reason that is not listed below, we will update our Privacy Notice.

5.2.1 Contract

  • To administrate or perform our contract with you.
  • To process your payment information in connection with any contract we have with you.
  • To send you updates about the services you have bought (e.g. confirmation of order, arrival time).
  • Recording your preferences (e.g. marketing) to ensure that we comply with data protection laws.
  • Where we send you information to comply with a legal obligation (e.g. where we send you information about your legal rights).
  • Where we retain information to enable us to bring or defend legal claims.

5.2.3 Legitimate Interests

  • Where using your information is necessary to pursue our legitimate business interests to:
    • a) improve and optimise our Website;
    • b) monitor and make improvements to our Website to enhance security and prevent fraud;
    • c) provide our services to you and ensure the proper functioning of our Website; and
    • d) protect our business and defend ourselves against legal claims.
  • Where we use your information for our legitimate interests, we have assessed whether such use is necessary and that such use will not infringe on your other rights and freedoms.

5.3 Where we need to collect your personal data (for example, in order to fulfil a contract we have with you), failure to provide us with your personal data may mean that we are not able to provide you with the services. Where we do not have the information required about you to fulfil an order, we may have to cancel the service ordered.

6. Who We Share Your Information With

6.1 We share (or may share) your personal data with:

  • Our personnel: our employees (or other types of workers) who have contracts containing confidentiality and data protection obligations.
  • Our supply chain: other organisations that help us provide our goods. We ensure these organisations only have access to the information required to provide the support we use them and have a contract with them that contains confidentiality and data protection obligations.
  • Any actual or potential buyer of our business.

6.2 If we were asked to provide personal data in response to a court order or legal request (e.g. from the police), we would seek legal advice before disclosing any information and carefully consider the impact on your rights when providing a response.

7. Where Your Information Is Located or Transferred To

7.1 We store your personal data on our servers in the UK.

7.2 We will only transfer information outside of the UK or EEA where we have a valid legal mechanism in place (to make sure that your personal data is guaranteed a level of protection, regardless of where in the world it is located, e.g. by using contracts approved by the ICO or the UK Secretary of State).

7.3 If you access our Website or purchase our goods and services whilst abroad then your personal data may be stored on servers located in the same country as you or your organisation.

8. How We Keep Your Information Safe

8.1 We have implemented security measures to prevent your personal data from being accidentally or illegally lost, used, or accessed by those who do not have permission. We are committed to complying with the General Data Protection Regulation (GDPR) and relevant data protection laws in safeguarding your personal information. These measures include:

  • access controls and user authentication (including multi-factor authentication);
  • internal IT and network security.

8.2 If there is an incident which has affected your personal data and we are the controller, we will notify the regulator and keep you informed (where required under data protection law). Where we act as the processor for the affected personal data, we notify the controller and support them with investigating and responding to the incident.

8.3 If you notice any unusual activity on the Website, please contact us.

9. How Long We Keep Your Information

9.1 Where we act as the controller, we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

9.2 To decide how long to keep personal data (also known as its retention period), we consider the volume, nature, and sensitivity of the personal data, the potential risk of harm to you if an incident were to happen, whether we require the personal data to achieve the purposes we have identified or whether we can achieve those purposes through other means (e.g. by using aggregated data instead), and any applicable legal requirements (e.g. minimum accounting records for HM Revenue & Customs).

9.3 We may keep Identity Data, Contact Data and certain other data (specifically, any exchanges between us by email or any other means) for up to seven years after the end of our contractual relationship with you.

9.4 If you browse our Website, we keep personal data collected through our analytics tools for only as long as necessary to fulfil the purposes we collected it for.

9.5 If you have asked for information from us or you have subscribed to our mailing list, we keep your details until you ask us to stop contacting you.

10.1 You have specific legal rights in relation to your personal data.

10.2 We can decide not to take any action in relation to a request where we have been unable to confirm your identity (this is one of our security processes to make sure we keep information safe) or if we feel the request is unfounded or excessive. Usually there is no cost for exercising your data protection rights, but we may charge a fee where we decide to proceed with a request that we believe is unfounded or excessive. If this happens we will always inform you in writing.

10.3 We will respond to your legal rights request without undue delay, but within one month of us receiving your request or confirming your identity (whichever is later). We may extend this deadline by two months if your request is complex or we have received multiple requests at once. If we need to extend the deadline, we will let you know and explain why we need the extension.

10.4 We do not respond directly to requests which relate to personal data for which we act as the processor. In this situation, we forward your request to the relevant controller and await their instruction before we take any action.

10.5 If you wish to make any of the right requests listed below, you can reach us at [email protected].

10.6 Your rights include:

  • Access: You must be told if your personal data is being used and you can ask for a copy of your personal data as well as information about how we are using it to make sure we are abiding by the law.
  • Correction: You can ask us to correct your personal data if it is inaccurate or incomplete. We might need to verify the new information before we make any changes.
  • Deletion: You can ask us to delete or remove your personal data if there is no good reason for us to continue holding it or if you have asked us to stop using it (see below). If we think there is a good reason to keep the information you have asked us to delete (e.g. to comply with regulatory requirements), we will let you know and explain our decision.
  • Restriction: You can ask us to restrict how we use your personal data and temporarily limit the way we use it.
  • Objection: You can object to us using your personal data if you want us to stop using it. If we think there is a good reason for us to keep using the information, we will let you know and explain our decision.
  • Portability: You can ask us to send you or another organisation an electronic copy of your personal data.
  • Complaints: If you are unhappy with the way we collect and use your personal data, you can complain to the ICO or another relevant supervisory body, but we hope that we can respond to your concerns before it reaches that stage. Please contact us at [email protected].

11. When We Send You Marketing Messages

11.1 If you have consented to receiving marketing messages from us, you can opt out of these at any time.

11.2 We market our goods and services to prospective and existing business customers, this is known as Business-to-Business Marketing (B2B Marketing). We may send marketing communications to their staff via work contact details.

11.3 Opting out of marketing will not affect our processing of your personal data in relation to any order you have with us and where we are required to use your personal data to fulfil that order or provide you with certain information.

Terms & Conditions

1. ABOUT THESE TERMS

1.1 These terms and conditions (Terms) set out the terms on which you can purchase Sync Software’s software-as-a-service (SaaS) through our website (Website). By purchasing or using the Software, you are agreeing to these Terms. If you do not agree with these Terms, you must not purchase or use the Software.

1.2 Please read these Terms carefully. These Terms tell you who we are and other important information. They describe how we sell our Software, set out your rights and responsibilities, and tell you what to do if there is a problem. These Terms also limit our liability.

1.3 We reserve the right to update, change, or replace any part of these Terms at our sole discretion. However, the terms which apply to your order will be those in force at the time you submitted your order to us.

1.4 By continuing to use the Software after updates to these Terms, you agree to be bound by the new terms.

1.5 We will collect some personal data about you to process your order (e.g., name, email address, payment details). For more information on how we process personal data, please see our Privacy Notice.

1.6 These Terms cover the purchase of Software via the Website. For information regarding access to and use of our Website, please see our Website Terms of Use.

1.7 Your use of the Software is also governed by our End User Licence Agreement (EULA), which sets out additional important terms, including intellectual property rights, user responsibilities, limitations of liability, and termination conditions. By agreeing to these Terms and Conditions, you acknowledge that you have read, understood, and agree to the EULA. If you do not agree to the EULA, you must not use the Software

2. WHO ARE WE?

2.1 We are SYNC SOFTWARE LIMITED, registered in England and Wales with company number 14520117 whose registered address is Chancery House, Redhill, RH1 6AA (we/us/our). Our VAT number is 431809894.

2.2 We provide a software-as-a-service (SaaS) solution designed to optimise business operations, enhance workflow management, and facilitate project collaboration. These services are delivered through a secure, cloud-based platform, allowing users to access and manage their data online, referred to in this document as the Software.

2.3 If you have any questions about these Terms, please contact us using the details below:

Email: [email protected]

Phone: +44 20 4553 5333

3. PLACING AN ORDER

3.1 To purchase our Content, you need to place an order on our Website.

3.2 Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3 The order will only be accepted when we send you a written acceptance of the order by email, at which point a contract between you and us will be created that is subject to these Terms. We will then send you a confirmation email to let you know how you can receive the Content.

3.4 We reserve the right to accept or reject any order at our discretion. If we are unable to accept your order, we will notify you as soon as possible.

3.5 If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

4. DESCRIPTION OF OUR SOFTWARE

4.1 The description of the Content is as set out on our Website at https://syncsoftware.uk/.

4.2 We cannot guarantee that the colours displayed on your device will match the exact colours shown on our Website. Colours may vary depending on your device and settings.

4.3 Your device must meet the technical requirements to run or display the Software. We are not responsible for Software that fails to meet its description due to incompatible devices.

4.4 We will:

  • Comply with all applicable laws.
  • Provide the Software in accordance with these Terms.

5. USER SUBSCRIPTIONS AND FEES

5.1 Access to the Software is provided on a per-user basis, payable either monthly or yearly via Stripe.

5.1.1 You are responsible for managing your billing directly through Stripe, including upgrading or downgrading user subscriptions.

5.1.2 Sync Software reserves the right to adjust pricing with 30 days’ notice. Continued use after such adjustments constitutes acceptance of the new pricing.

5.2 Payments must be made in advance. If your payment is not received when due, we may:

5.2.1 Suspend access to the Software without liability.

5.2.2 Charge interest on any outstanding amount at the rate of 2% per year above the Bank of England’s base rate.

5.3 No refunds will be provided for partial months of service or unused user subscriptions.

5.4 If you purchase additional user subscriptions, they will be charged on a prorated basis for the remainder of the current billing period.

6. DELIVERY OF DIGITAL CONTENT

6.1 The Software can be accessed via https://app.syncsoftware.uk/login.

6.2 If you access or download the Software onto someone else’s device, you must obtain the owner’s permission.

6.3 If you are having trouble accessing the Software, please contact us at [email protected] or call us on +44 20 4553 5333.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 All intellectual property rights in the Software are owned by Sync Software or its licensors.

7.2 You must not:

  • Use Sync Software’s trademarks or trade names without express written consent.
  • Reverse engineer, decompile, or create derivative works from the Software.

8. LIMITATION OF LIABILITY

8.1 To the fullest extent permitted by law, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms or the use of the Software for:

8.1.1 Any loss of profits, sales, business, or revenue.

8.1.2 Loss or corruption of data, information, or software.

8.1.3 Loss of business opportunity, goodwill, or reputation.

8.1.4 Any indirect or consequential loss or damage.

8.2 Except as expressly stated in these Terms, all warranties, conditions, and other terms implied by statute or common law, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, are to the fullest extent permitted by law, excluded from these Terms.

8.3 Our total liability to you in connection with these Terms and your use of the Software, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you for your subscription under these Terms in the twelve (12) months preceding the event giving rise to the claim.

8.4 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

8.5 More detailed information about our limitations of liability, including specific exclusions and indemnification obligations, can be found in our End User Licence Agreement (EULA). By agreeing to these Terms and Conditions, you acknowledge that you have read, understood, and agree to the EULA’s provisions on liability.

9. YOUR OBLIGATIONS AND RESTRICTIONS

9.1 You agree that:

9.1.1 you will provide complete and accurate information when placing an order;

9.1.2 you are responsible for making sure that the information you provide us in order to enable us to provide the Content is correct;

9.1.3 you will comply with these Terms, and any other documents referred to in it, when using our Website and placing an order for Content; and

9.1.4 in reading and accepting these Terms, you are aware of and understand your rights and responsibilities, and if you are not sure, you have contacted us on our Contact us page (https://syncsoftware.uk/contact-us/) for help or more information.

10. TERM AND TERMINATION

10.1 We may terminate or suspend your access for violation of these Terms, non-payment of fees, or security risks.

10.2 You may terminate your subscription at any time through your account settings.

10.3 Upon termination, no refunds will be provided for any partial months of service or unused user subscriptions, regardless of the reason for termination.

10.4 Upon termination, you must immediately and permanently remove the Software from all devices.

10.5 We reserve the right to terminate this Agreement immediately if you breach any provision related to intellectual property rights, confidentiality, or data protection.

11. GENERAL

11.1 You are not allowed to transfer your rights or obligations under these Terms to anyone without our prior written consent. We may transfer our rights and obligations under these Terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.

11.2 If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these Terms will not be affected.

11.3 If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

11.4 Under these Terms, notices must be in writing and sent to the other party’s address or email address, as set out in the order confirmation. Letters sent in the United Kingdom will be deemed delivered in 3 business days (excluding English Bank Holidays), after sending. Emails will be deemed delivered the same day (or the next business day, if sent on a non-business day or after 5pm on any business day at the recipient’s location).

11.5 Each contract, these Terms and the terms of each accepted order represent the entire agreement between us and replace any terms and conditions of purchase or supply that you have been provided with previously.

11.6 Each contract, these Terms and the terms of each accepted order and any dispute or claim arising out of them will be governed by, and interpreted in accordance with, the laws of England and Wales and the parties agree that the courts of England and Wales will have exclusive jurisdiction to settle such disputes or claims.

11.7 These Terms should be read in conjunction with the Acceptable Use Policy, Privacy Notice, and End User Licence Agreement (EULA).

11.8 By clicking “I Agree” or by purchasing, accessing, or using the Software, you acknowledge that you have read, understood, and agree to be bound by these Terms and all other referenced documents, including the End User Licence Agreement (EULA). Such acceptance constitutes a legally binding agreement between you and Sync Software Limited.

12. PROMOTIONAL OFFERS

12.1 From time to time, we may offer promotional discounts, free trials, or other limited-time incentives to new or existing customers. Each offer will be subject to the terms outlined at the time it is made available. These may include eligibility criteria, duration, billing terms, and cancellation requirements.

Unless otherwise stated, promotional offers are:

  • Only valid for residents of the United Kingdom,
  • Non-transferable and cannot be redeemed for cash,
  • Limited to one use per customer or organisation, and
  • Not to be used in conjunction with any other offer or discount.

We reserve the right to withdraw or amend any promotional offer at any time without prior notice. By redeeming a promotional offer, you agree to be bound by the terms set out at the time and by our full Terms & Conditions.

Website Terms of Use

1. About These Terms

1.1 These terms apply to your access and use of https://syncsoftware.uk/ website (the Website). You should also review our Privacy Notice (/legal#privacy-notice) which explains what personal data we collect when you use our website, as well as our Acceptable Use Policy (/legal#acceptable-use-policy) on posting content to our Website.

1.2 By accessing our Website, you acknowledge that these terms are legally binding. If you don’t agree with any of these terms, you should stop accessing and using our Website.

1.3 If you order any software-as-a-service (SaaS) from the Website, separate terms and conditions will apply to that order as set out at .

1.4 All purchases made through our Website are subject to the billing terms set out in our Terms and Conditions (/legal#terms-and-conditions), including our no-refund policy for partial months of service or unused user subscriptions. Please review our Terms and Conditions for full details on billing and refunds.

2. About Us

2.1 We are Sync Software (trading as Sync Software Ltd), a company registered in England and Wales under company registration number 14520117. Our registered office is at Chancery House, 3 Hatchlands Road, Redhill, Surrey, United Kingdom, RH1 6AA and our postal address is Bank Chambers, 2 Church Street, Reigate, Surrey, RH2 0AN, UK. Our VAT registration number is 431809894.

2.2 If you have any questions about the Website, please contact us by:

2.2.1 sending an email to [email protected];

2.2.2 filling out and submitting the online form available here https://syncsoftware.uk/contact-us/;

2.2.3 calling us on +44 (0)333 9000 180 (our telephone lines are open during our operating hours Monday to Friday, from 9:00 am to 5:00 pm, excluding weekends and public holidays.).

3. Using the Website

3.1 We reserve the right to suspend the operation of our Website at any time. We may also restrict access to some parts of our Website to users who have registered with us.

3.2 You are responsible for maintaining your own internet connection for accessing the Website.

3.3 As a condition of your use of the Website, you agree to comply with our Acceptable Use Policy (/legal#acceptable-use-policy) and agree not to:

3.3.1 misuse or attack our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack);

3.3.2 attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website;

3.3.3 remove, delete, obscure, disable, modify, add to, tamper with, or circumvent any program code or data, copyright, trademark, or other proprietary notices, labels or copy protection software contained on the Website.

3.4 We may prevent or suspend your access to the Website if you do not comply with these terms or any applicable law.

3.5 We may suspend or terminate access or operation of the Website at any time as we see fit.

3.6 We do not promise that the Website will be available at all times or that your use of the Website will be uninterrupted or error-free.

4. User Account and Password Security

4.1 If you need a username or password to access any part of our Website you agree to:

4.1.1 ensure that any details provided to us are accurate;

4.1.2 keep your username or password secure and confidential;

4.1.3 let us know promptly if you believe that your username or password has been compromised.

4.2 We may terminate your access to any Website or any password-protected areas of our Website at any time, if we believe that your use of our Website is affecting the security and stability of our Website or is detrimental to other users.

5. Intellectual Property Rights

5.1 The intellectual property rights in the Website and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Website (Content) are owned by us and our licensors.

5.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

5.3 Nothing in these terms grants you any legal rights in the Website or the Content other than as necessary for you to access it.

5.4 You may not use any trade marks or trade names that are displayed on this Website, unless you have our express written permission.

6. Information on the Website

6.1 We try to make sure that the Website is accurate, up-to-date and free from bugs, but we do not guarantee that it will be.

6.2 We do not guarantee that the Website will be fit or suitable for any particular purpose. Any reliance that you may place on the information on the Website is at your own risk.

7. Third Party Sites

7.1 We have no control over, and don’t accept any responsibility for, the content of any third party website. If we include a link to any third party website, this doesn’t mean that we endorse or recommend the organisation which operates it. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

8. Limit of Liability

8.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

8.1.1 losses that were not foreseeable to you and us when these terms were formed;

8.1.2 losses that were not caused by any breach on our part;

8.1.3 business losses; and

8.1.4 losses to non-consumers.

9. Variation

9.1 We reserve the right to amend these terms. Our updated terms will be displayed on the Website. By continuing to use and access the Website, you agree to be bound by any future updates to these terms as and when they are updated. It is your responsibility to check these terms from time to time to verify such variations.

10. Complaints and Queries

10.1 If you have any questions about our Website, or have any complaints about its contents, please contact us at [email protected].

11. Law and Jurisdiction

11.1 The laws of England and Wales apply to these terms. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Acceptable Use Policy

1. ABOUT THIS POLICY

1.1 This Policy sets out the standards that apply when you use, upload and view our website https://syncsoftware.uk (“Website”).

1.2 By using our Website, you are agreeing to follow the terms of this policy. If you do not agree with this policy, you must not use our Website.

1.3 We may amend this policy from time to time if the needs of our business changes. Please check back regularly to check for any updates.

1.4 This policy should be read alongside our website terms and conditions Website Terms of Use and our privacy notice.

1.5 This policy should be read in conjunction with our Terms and Conditions, which govern billing, refunds, and the purchase of services through our Website

2. WHO ARE WE

2.1 We are SYNC SOFTWARE LIMITED, registered in England and Wales with company number 14520117 whose registered address is Chancery House, Redhill, RH1 6AA (“we”/“us”/“our”).

3. USING OUR WEBSITE

3.1 When using our Website, you must not use our Website:

3.1.1 in any way that breaches any applicable local, national or international law or regulation;

3.1.2 in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;

3.1.3 for the purpose of harming or attempting to harm minors in any way;

3.1.4 to bully, insult, intimidate or humiliate any person;

3.1.5 to send, knowingly receive, upload, download, use or re-use any material which does not comply with our terms of User Generated Content below;

3.1.6 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

3.1.7 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;

3.1.8 to upload terrorist content.

4. YOUR RESPONSIBILITIES

4.1 When using our website you must:

4.1.1 notify us immediately if you suspect that any use of the Services or Website is, or will lead to activity that is, fraudulent or unlawful;

4.1.2 notify us immediately of any circumstances where any intellectual property rights or any other rights of any third party may have been infringed;

4.1.3 not do or promote anything likely to impair, interfere with or damage our platform or electronic communications network, or cause harm, harassment or distress to any persons;

4.1.4 not do anything which involves the transmission of junk mail, chain letters, unsolicited mass mailing, instant messaging, “spimming” or “spamming”;

4.1.5 not misuse or attack our networks or platforms by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack);

4.1.6 not use our Website in any way which contravenes our Website Terms of Use, including:

  • reproducing, duplicating, copying or re-selling any part of the Website;
  • accessing any of the Website without our authority; or
  • damaging or disrupting any part of the Website.

5. USER GENERATED CONTENT

5.1 Where our Website enables you to post messages, profiles or any other form of communication on the Website (“User Generated Content”), you must not:

5.1.1 promote racism, bigotry, hatred or physical harm of any kind against any group or individual;

5.1.2 harass or advocate harassment of another person;

5.1.3 display pornographic or sexually explicit material;

5.1.4 promote any conduct that is abusive, threatening, obscene, defamatory or libellous;

5.1.5 promote any illegal activities;

5.1.6 provide instructional information about illegal activities, including violating someone else’s privacy;

5.1.7 create computer viruses or implement any form of software or scripts onto the Website that have the appearance of coming from a user or candidate (for the avoidance of doubt, this shall not apply to API use);

5.1.8 promote or contain information that you know or believe to be inaccurate, false or misleading;

5.1.9 engage in the promotion of contests, sweepstakes and pyramid schemes, without our prior written consent;

5.1.10 exploit people in a sexual or violent manner;

5.1.11 invade or violate any third party’s right to privacy.

5.2 We reserve the right to refuse to publish any User Generated Content or links to third party content, or to at any time remove or edit User Generated Content (in whole or in part) or any link to third party content, if we have reason to believe that a user has breached this policy.

6. BREACH OF THIS POLICY

6.1 Failure to follow the terms of this policy will be considered a material breach of our Website Terms of Use. Where we consider a breach has occurred, we may (but are not limited to):

6.1.1 issue a warning to you;

6.1.2 suspend your use of all or part of the Website;

6.1.3 remove any User Generated Content you have made on the Website;

6.1.4 close or suspend any user account details you have with us;

6.1.5 disclose any User Generated Content to law enforcement authorities as appropriate or as required by law; and/or

6.1.6 take legal action against you.

7. COMPLAINTS

7.1 If you wish to complain about our Website, or query any content uploaded by other users, including any User Generated Content or third party content, please contact us at https://syncsoftware.uk/contact-us/.

8. LAW AND JURISDICTION

8.1 Please note that the laws of England and Wales apply to the terms of this policy. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

End User Licence Agreement (EULA)

Last updated: 05 September 2025

Important Notes

This EULA governs use of Sync Software, a SaaS platform for business operations, workflow management, and project collaboration delivered via secure cloud infrastructure. The agreement covers the software and associated materials.

Users must review terms carefully before purchasing or accessing the Software. Key restrictions on liability and user obligations are included. Any use outside EULA compliance is prohibited.

Personal data handling follows the Privacy Notice framework aligned with GDPR requirements.

1. INTRODUCTION

1.1 The provider is “SYNC SOFTWARE LIMITED,” registered in England and Wales (company number 14520117), located at Chancery House, Redhill, RH1 6AA (“we, us, our”).

1.2 This EULA constitutes a binding legal agreement between the provider and the user (“you, your”) for Software use in business context.

1.3 By using the Software, you accept these terms. Non-acceptance requires immediate cessation of use.

1.4 Software use is governed by both this EULA and the Terms and Conditions, which address purchase, subscription fees, billing, and commercial access aspects.

1.5 In case of inconsistency:

  • This EULA takes precedence regarding usage rights, intellectual property, security obligations, and liability limitations
  • Terms and Conditions take precedence regarding payment terms, subscription fees, refunds, and billing policies

2. THIS LICENCE

2.1 When using the Software in compliance with this EULA:

2.1.1 A “non-exclusive, non-transferable, revocable licence” is granted for internal business use only.

2.1.2 The Software will meet descriptions materially as presented on syncsoftware.uk.

2.2 Each user requires an account. Business usage is limited to the number of paid users confirmed during registration.

2.3 This EULA does not include implementation support, training, or customisation services unless separately agreed.

3. USER SUBSCRIPTIONS AND FEES

3.1 Access operates on a per-user basis. Fees are monthly or yearly via Stripe.

3.1.1 Users manage billing directly through Stripe, including subscription upgrades or downgrades.

3.1.2 Sync Software reserves the right to adjust pricing with 30 days’ notice. Continued use after adjustment constitutes acceptance.

3.2 Payments are due in advance. Non-payment may result in:

3.2.1 Immediate access suspension without liability

3.2.2 Interest charges at 2% per year above the Bank of England base rate on outstanding amounts

3.3 No refunds are provided for partial months or unused subscriptions.

3.4 Additional user subscriptions are prorated for the current billing period’s remainder.

4. YOUR RESPONSIBILITIES

4.1 You must keep account details secure and ensure all users comply with this EULA.

4.2 You agree to comply with all applicable laws, including technology control and export regulations.

4.3 You must immediately notify the provider if:

4.3.1 Unauthorised access or use is suspected

4.3.2 Your network or systems are suspected compromised

4.4 Browser users must maintain up-to-date software versions.

4.5 You must maintain your own internet connection at personal expense. The provider is not responsible for interruptions due to connectivity issues.

5. RESTRICTIONS

5.1 You must not:

5.1.1 Sell, distribute, reproduce, transfer, display publicly, translate, modify, adapt, create derivative works, deconstruct, reverse engineer, decompile, disassemble, rent, lease, loan, sub-license, or otherwise deal in Software copies except as expressly permitted by this EULA

5.1.2 Remove, delete, obscure, disable, modify, add to, tamper with, or circumvent program code, data, copyright, trademark, proprietary notices, labels, or copy protection contained in the Software

5.1.3 Use the Software for illegal or immoral purposes

5.1.4 Exploit the Software, its content, or related materials for commercial purposes

5.1.5 Export or re-export the Software or adaptations in violation of applicable laws

5.1.6 Create data or executable programs mimicking Software data or functionality

5.1.7 Create programs mimicking Software functionality except through authorised API access. API use must comply with the Acceptable Use Policy and not introduce security vulnerabilities or circumvent security measures.

5.2 Security testing is prohibited unless written agreement is obtained.

6. CONFIDENTIALITY AND DATA SECURITY

6.1 The Software and all intellectual property rights within it (including content and accompanying materials) belong to the provider or its licensors globally.

6.2 Users are responsible for maintaining confidentiality of account details, including usernames and passwords.

6.3 Unusual activity or suspected breaches must be reported to Sync Software immediately.

6.4 Sync Software employs industry-standard security measures ensuring full GDPR and relevant data protection law compliance. Data breach notifications follow GDPR requirements.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 All Software intellectual property rights are owned by Sync Software or its licensors.

7.2 Users cannot reverse engineer, decompile, or create derivative works.

7.3 Sync Software trademark or trade name use requires express written consent.

8. LIMITATION OF LIABILITY AND INDEMNIFICATION

8.1 This section supplements the Terms and Conditions’ Limitation of Liability clause. This EULA governs Software use liability; Terms and Conditions govern payment and contractual obligation liability.

8.2 The Software has not been developed for your particular requirements, including legal or regulatory ones. You must verify Software suitability.

8.3 The Software is provided “as is” only. There is no warranty that:

8.3.1 Use will be uninterrupted or error-free

8.3.2 The Software will be free from vulnerabilities or viruses

8.4 The provider does not exclude liability for (i) death or personal injury from negligence, (ii) fraud or fraudulent misrepresentation, or (iii) any legally non-excludable liability.

8.5 The provider is not liable for:

  • Business interruption, profit loss, or revenue loss
  • Data loss or corruption
  • Indirect or consequential loss or damage
  • Unforeseeable losses from unusual or special circumstances

8.6 Users indemnify Sync Software against third-party claims, damages, or costs from Software misuse, term violation, or third-party rights infringement, except where claims result from the provider’s negligence or misconduct.

8.7 Maximum total liability under this EULA is limited to £1,000,000 where permitted by law.

9. TERMINATION AND SUSPENSION

9.1 Serious or persistent EULA breaches may result in immediate termination or suspension. For addressable breaches, you have 14 days to remedy; failure results in termination or suspension.

9.2 You may terminate subscription anytime through account settings. Termination does not entitle refunds.

9.3 Upon termination for any reason, you must immediately and permanently remove the Software from all devices.

10. GENERAL AND GOVERNING LAW

10.1 EULA Interpretation:

10.1.1 “Person” means an individual, firm, or company with or without separate legal identity.

10.1.2 Clause, schedule, and paragraph headings do not affect interpretation.

10.1.3 References to statutes, regulations, or legislation are deemed to include amendments, supplements, re-enactments, or replacements.

10.1.4 Words like “include” or “including” do not limit preceding words.

10.1.5 “Writing” or “written” includes email but excludes other electronic communication forms.

10.1.6 Parties shall be referred to individually or collectively as “the parties.”

10.2 Third Party Rights: Under the Contracts (Rights of Third Parties) Act 1999, non-parties have no enforcement rights, though this does not affect existing separate remedies.

10.3 Costs: Each party bears its legal and other preparation and performance costs.

10.4 Survival of Terms: Clauses 4, 5, 6, 7, 8, 9, and 10 survive termination.

10.5 Party Relationship: Parties are independent businesses, not partners, principal-agent, employer-employee, or in trust relationships.

10.6 Assignment and Dealings: You cannot assign, subcontract, or encumber rights or obligations without prior written consent or express permission in this EULA.

10.7 Entire Agreement: This EULA and referenced documents constitute the complete agreement regarding its subject matter, superseding prior EULAs, representations, or understandings unless expressly referenced. No remedy exists for non-covered representations. This does not limit fraud or fraudulent misrepresentation liability.

10.8 Variation: The provider may amend this EULA with written notice. Continued Software use following notice constitutes acceptance. Non-acceptance requires immediate cessation.

10.9 Severability: If any EULA clause (or part) is illegal, invalid, or unenforceable but would be legal if modified or reduced, the clause applies with necessary modifications. Parties will promptly and in good faith negotiate replacement provisions consistent with original intent.

10.10 Waiver: No delay, act, or omission in exercising rights or remedies constitutes waiver of those or other rights or remedies.

10.11 Notices: Written notices must be sent to the other party’s address or email. UK letters are deemed delivered 3 business days after sending (excluding English Bank Holidays). Emails are deemed delivered the same day or next business day if sent non-business hours or after 5pm.

10.13 Governing Law and Jurisdiction: This EULA is governed by England and Wales law. All disputes are subject to exclusive jurisdiction of England and Wales courts.

10.14 This EULA should be read with the Acceptable Use Policy, Privacy Notice, and Terms and Conditions, which form part of the agreement and outline additional rules and obligations.

Contact Information

Reigate, UK Address: Bank Chambers, 2 Church Street, Reigate, RH2 0AN

Phone: 020 4553 5333

Website: https://syncsoftware.uk